Just recently my wife and I purchased a new Dyson vacuum cleaner from Costco. The need for a better vacuum stemmed from having new carpet installed in our home and wanting to keep it in the best condition possible. Obviously when purchasing items from Costco, we as return customers embrace a certain freedom with trying out new products. Everyone knows the Dyson brand is expensive, however we also know that there are certain perks that come into play when purchasing from Costco.
When my wife brought the new vacuum home, she was blown away by how much the thing sucked! Really, this vacuum sucked so well that it worked up a sweat just to push it around on the carpet. You turn the thing on and it just hunkers down like a fat cat and doesn’t want to move. With a little elbow grease we were able to clean the majority of our home and with the clear dirt reservoir it was easy to see how well the device worked.
Our problem ended up being that the vacuum sucked to well and we need to return it in order to purchase a vacuum that wasn’t so tough to push around the house. I even went as far as removing a pair of side brushes that come mounted to the vacuum and called Dyson tech support for more help in making the beast a bit more maneuverable. In the end we had no choice but to return it.
We’ve had to return just a couple of things in the last five years that we’ve been members of Costco and every time we’ve brought a product back, they’re staff was extremely easy to work with and offered no hassles in the return process. “It’s that intense customer focus that has set the stage for Zappos’ growth, as the company branches out into new categories such as electronics and home goods. “ (Marketing: An Introduction for Education Management Corporation, 10th Edition)
Costco is known for their customer service and product guarantee. For that reason we will always feel comfortable making expensive purchases through their stores.
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